BDKK Shop Privacy Policy

Welcome to BDKK Shop (bdkkshop.com). This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, app, and related services.

We believe privacy is a fundamental right. BDKK Shop respects that right and holds itself to the highest standards in protecting your data. This Privacy Policy has been written in plain language so that users in Bangladesh can easily understand it.

This Privacy Policy governs our Terms & Conditions related to, and both documents apply together.

BDKK Shop collects certain necessary information to provide you with the best service. We only gather what is genuinely required to deliver that service.

Personal Identification Information:

• Full Name & Date of Birth
• Email address and mobile number
• Home address and country
• National ID or passport number (for KYC verification)

Financial Information:

• Payment method details (card numbers are not stored)
• Transaction history and amounts
• Mobile banking number

Technical Information:

• IP address and device type
• Browser information and operating system
• Pages visited and time spent on site (session data)
• Login Time & Date

BDKK Shop uses your information only for specific, legitimate, and clearly defined purposes. Below is a detailed explanation of why and how we use your data:

• Account Management: For registration, login, and profile updates.
• Identity Verification: For KYC and age verification.
• Payment Processing: To process deposits and withdrawals.
• Customer Service: For prompt resolution of your complaints and queries.
• Security Assurance: To prevent fraud and unauthorized access.
• Service Improvement: For analytics to improve your experience.
• Legal Obligations: To meet applicable legal and regulatory requirements.

We never use your information for marketing purposes without your consent. If you no longer wish to receive promotional communications, you can turn them off at any time.

The most important aspect of BDKK Shop's privacy commitment is how we handle data sharing. We never sell, rent, or improperly share your personal information.

Your data may be shared in limited circumstances:

• Payment Providers: Only the information strictly necessary to complete a transaction.
• Legal Authorities: When required by a court order or government directive.
• Regulatory Authority: For licensing and compliance purposes.
• Technology Partners: For service operations only, and they are bound by confidentiality agreements.

BDKK Shop protects your data using industry-leading security technology. Our security framework is built in multiple layers so that even if one layer is compromised, your information remains protected.

• 256-Bit SSL/TLS Encryption: All data transfers are encrypted.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Firewall & Anti-DDoS Protection: Protection against cyber attacks.
• Regular Security Audits: By a third-party team of experts.
• Real-Time Monitoring: Immediate detection of suspicious activity.
• Data Backups: Regular backups are stored in a secure location.

Please note, however, that no method of transmission over the internet is 100% secure. We strongly encourage you to use a strong password and never share it with anyone.

BDKK Shop uses cookies and similar technologies (such as local storage and session storage) to enhance your browsing experience.

Types of cookies we use:

• Essential Cookies: Essential for login sessions and security.
• Performance Cookies: To understand which sections of the site are used most.
• Functional Cookies: To remember your preferences and language settings.

You can disable cookies through your browser settings, though doing so may affect the functionality of certain services.

Under BDKK Shop's Privacy Policy, you have the following rights, all of which we fully respect:

• Right to Access: You may request to view any information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request the deletion of your information under certain circumstances.
• Right to Restrict Processing: You may request that the processing of your data be restricted in certain circumstances.
• Right to Data Portability: Right to receive your information in a machine-readable format.
• Right to Object: Right to object to the use of your information for specific purposes.

To exercise any of these rights, please privacy@bdkkshop.com. We will respond within 30 business days.

BDKK Shop strictly does not provide any services to users under the age of 18. Protecting minors is a priority within our privacy policy.

• Age verification is mandatory at the time of registration.
• If a user is found to be under 18, their account will be closed immediately.
• No personal data from minors is collected or stored.

BDKK Shop does not retain your data longer than necessary. Retention periods vary depending on the type of data and applicable legal requirements:

• Active Account Data: For as long as your account remains active.
• Transaction Information: Up to 5–7 years maximum, as required by law.
• Customer Service Records: Up to 3 years maximum.
• Technical Logs: Up to 90 days.

After your account is closed, we will delete your information as soon as possible. However, certain data may need to be retained for a specified period to meet legal requirements.

BDKK Shop may update this Privacy Policy from time to time. Changes may be necessary due to new legislation, technological developments, or improvements to our services.

• For significant changes, we will notify you via email or an in-platform notice.
• The date of any changes will always be displayed at the top of this page.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.

We recommend visiting this page regularly to stay up to date.

If you have any questions, concerns, or complaints about this privacy policy, please don't hesitate to reach out to us:

• Privacy Team: privacy@bdkkshop.com
• General Support: support@bdkkshop.com
• Help Center: Visit Our Help Center